Customer Service Consultant at MedHealth

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Inbound phone support, Outbound phone support, Appointment management, Client liaison, Data entry, Typing, Database management, Microsoft Office 365, Word, Excel, Numeracy, Problem solving, Medical terminology, Workers compensation, Life insurance

Industry

Hospitals and Health Care

Description

Company Description Medilaw are seeking an experienced customer service professional to join their growing team in the role of Customer Service Consultant Job Description Key responsibilities will include: proactively managing assigned customers; ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs; promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures; delivering superior customer service & client liaison to our key stakeholders; actively promoting new products/services to assigned existing clients. Qualifications In order to be successful, you must have the following: Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry); Be highly organised and able to multi-task effectively; Excellent attention to detail; A problem solving and proactive attitude; Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills; A proven ability to work within a team; Knowledge of medical terminology, workers compensation; processes/legislation and/ or life insurance industry experience would be desirable, but not essential. Additional Information If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on 0437 079 112 or [email protected] quoting REF9603J You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: Yes State: NSW Job Status: Full Time

Responsibilities

The consultant will proactively manage assigned customers and facilitate access to medical exams and services. They are responsible for managing appointments, answering client inquiries, and promoting new products to existing clients.