Customer Service Consultant at MedHealth

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Communication, Office 365, Microsoft Word, Microsoft Excel, Data Entry, Database Management, Problem Solving, Multi-tasking, Medical Terminology, Workers Compensation Knowledge, Client Liaison

Industry

Hospitals and Health Care

Description

Company Description Medilaw offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia. We are seeking an experienced customer service professional to join their growing team in the role of Customer Service Consultant Job Description Key responsibilities will include: Proactively managing assigned customers; Ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs; Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures; Delivering superior customer service & client liaison to our key stakeholders; Actively promoting new products/services to assigned existing clients. Qualifications In order to be successful, you must have the following: Minimum 2 years of experience in an inbound/outbound phone based customer service role (preferably in the medical or insurance industry); Be highly organised and able to multi-task effectively Excellent attention to detail A problem solving and proactive attitude Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills; A proven ability to work within a team; Knowledge of medical terminology, workers compensation; processes/legislation and/ or life insurance industry experience would be desirable, but not essential. Additional Information Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF9815N You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No Job Status: Full Time

Responsibilities

The role involves proactively managing assigned customers and facilitating access to Independent Medical Exams and other services. Key duties include handling phone inquiries, managing appointments, and promoting new products to existing clients.