• Hybrid working model | flexible work arrangements
• Staff benefits including 5 weeks leave and Salary Packaging
• We are committed to your success and will support you!

The Enquiries Team is the first point of contact at Northcott, delivering high-quality support to customers, families, and staff. Acting as the hub of the organisation, they manage enquiries and new customer onboarding to ensure timely access to services.

With a strong team culture and a focus on customer satisfaction, the team works collaboratively to meet KPIs and solve problems proactively.

• Deliver exceptional customer service.
• Respond to enquiries via phone, email, and web chat.
• Manage new customer intake and sign-up, coordinating with Account Managers to ensure a smooth service handover.