Customer Service Consultant - Part Time at O.C. Tanner

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Operational Focus, Working Under Pressure, Achieving Deadlines, Communication Skills, Documentation, Lateral Thinking, Problem Solving, Prioritisation Skills, Teamwork, Collaboration, Client Reward Programs, Digital Systems Interaction

Industry

Human Resources Services

Description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work. About the Job This role is part-time, 30.4 hours per week, with the hours ideally spread across 5 days, however, this can be flexible for the right candidate. We have a great opportunity for a customer-oriented individual to join our Customer Service team as a Customer Service Consultant. In this role, you will be responsible for delivering exceptional and professional customer service to members, clients and internal customers. Being able to identify, respond and satisfy customer needs in a timely, responsive and service-oriented manner is crucial. What You’ll do Answering inbound Customer Service queries within agreed SLA for O.C. Tanner customers across the Asia Pacific region. This can include phone calls, emails and chats; Handle customer complaints according to the company's policy, procedures and standards; Provide feedback within the Customer Service team on customer experience; Learning details of specific client reward programs and SLAs; Learning platform-specific technology and interacting with relevant digital systems; Interacting and developing internal business processes and engagement models; Contributing towards program goals and KPIs; Working alongside a passionate Customer Service team and fostering effective business relationships with other departments internally. What you’ll bring Attention to detail and a strong operational focus; The ability to work under pressure and achieve deadlines; Excellent written and verbal communication skills; A commitment to thorough documentation of procedures; Be a lateral thinker with a demonstrated ability to problem solve; Excellent prioritisation skills; Experience working in a customer service or administration role, with a focus on teamwork and collaboration to achieve common objectives. What’s on offer? Hybrid working arrangements. Monday to Wednesday in our CBD office and Thursday and Friday working from home if you would like to. Company-wide and individual bonuses (like an annual Birthday Bonus to treat yourself!). An extra week of Bonus Annual Leave per financial year. Paid Volunteer Leave. Health and Wellbeing Program including access to Personify Health. Free and confidential counselling through our Employee Assistance Program. Generous Parental Leave policy. Professional development opportunities, including access to LinkedIn Learning. A warm culture of recognition and celebration. We use what we deliver to our clients because we believe in our solutions and products. Every employee is a participant in the Appreciate Great program. Why Join Us? Purpose-driven work that makes a real difference in people’s lives Supportive culture that values growth, creativity, and collaboration Opportunities to learn from industry leaders and grow your career Global impact with a local feel—you’ll be part of something big, but never feel like a number If you believe your experience and qualities align with what we're looking for, we’d be excited to hear from you. At O.C. Tanner, we’re proud to be an equal opportunity employer, dedicated to fostering a workplace that values and celebrates diversity. We don’t just welcome differences—we embrace them, support them, and see them as essential to our success. Our goal is to build a team rich in diverse backgrounds, perspectives, and skills, and to cultivate an environment where everyone feels they belong. We know that the more inclusive we are, the stronger and more impactful our work will be. We create inspiring workplaces for some of the biggest and best companies in the world. And we do it within our own teams every day. That’s one reason we made the Fortune 100 Best Companies to Work For® list in 2021. Join us and watch people thrive at work—including you. With seven global offices and employees working around the world, we’re committed to creating an atmosphere where every person can share their talents and reach their potential.

Responsibilities

The consultant will be responsible for delivering exceptional and professional customer service to members, clients, and internal customers across the Asia Pacific region via phone, email, and chat, while adhering to agreed Service Level Agreements (SLAs). Key duties include handling complaints according to policy, learning client reward programs, interacting with digital systems, and contributing to team goals and KPIs.