We have an exciting opportunity available for Customer Service Consultant’s to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no further!
We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne.
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting KPI targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.