Customer Service Consultant at Rentokil Initial Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Sales, Problem-Solving, Multi-Tasking, Database Management, Communication, Teamwork, Punctuality, Reliability, Sales Conversion, Data Entry, Pressure Management, Compliance, Appointment Scheduling, Customer Experience, Support

Industry

Environmental Services

Description

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Adelaide. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. The core responsibilities in this role include: Receiving inbound calls and email enquiries from domestic customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling appointments for residential customers Converting incoming enquiries into sales opportunities Liaising with your fellow colleagues Meeting calls and internal sales targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Requirements: Experience working in customer service or call centre environments (essential) Demonstrated experience in phone sales and converting inquiries into sales Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to focus on delivering a 'wow' experience to customers Ability to work in a team environment to support fellow colleagues Professional, reliable, and punctual. Accurately enter data into systems About us At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer Rentokil Initial Employee Testimonials "As an Initial Hygiene Technician, you feel like your own boss." Stephen Kroger Initial Hygiene Technician “Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” Phillip Winkler Operations Manager Newcastle "I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager Newcastle

Responsibilities

The Customer Service Consultant will handle inbound calls and emails from domestic customers, proactively reach out to existing customers, and resolve queries efficiently. Additionally, the role involves converting inquiries into sales opportunities and maintaining accurate customer records.