YOU WILL DEMONSTRATE THE FOLLOWING CAPABILITIES:

• People who have Customer Service experience; whether that is working in a contact centre, hospitality or retail
• Proven experience in solving problems;
• The ability to build customer relationships quickly
• Can learn and use new systems rapidly;
• Excellent listening skills along with a friendly personality, team player and a genuine desire to help people; and
• The proven ability to work within a team, a sense of urgency and a can do attitude

THE ROLE:

Miele are seeking customer focused applicants to join their support team based in the contact center in Scoresby! With full training provided this is an amazing opportunity to step into a role and build your career with the Miele brand. Initially starting in the general order enquiries team, after 6 months a potential promotion into the resolutions team where you will be taking more complex calls and case managing customer enquiries.
You will play an integral role by providing excellent service support to customers and assisting them with their enquiries by phone and email. Motivated and positive, you will have demonstrated experience working in a busy and high-volume customer service role and be capable of providing outstanding service to Miele customers. You will be set up for success! With 2 weeks classroom-based training, 2-3 weeks of side-by-side support and ongoing coaching!

YOUR RESPONSIBILITIES WILL INCORPORATE:

• Delivering an exceptional experience and enjoy interacting with customers to identify their needs;
• Handling in-depth customer needs, creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; you’re not afraid to get in and do some troubleshooting on basic technical issues;
• Building strong relationships and confidently coach customers through technical issues
• Management and call resolution of customer concerns