JOB SUMMARY:

We are seeking a Customer Service/Contact Centre Representative to manage customer inquiries and provide support in a fast-paced environment. This role involves answering calls, addressing customer concerns, and providing clear and helpful information regarding products and services.

QUALIFICATIONS:

• High school diploma or equivalent; post-secondary education is an asset.
• 2+ years of experience in a customer service or call centre role.
• Strong communication skills and a friendly, helpful attitude.
• Ability to handle difficult customer situations and resolve issues effectively.
• Experience with CRM software and handling customer queries through multiple channels (phone, email, chat).

REQUIREMENTS:

• Education: High school diploma or equivalent; post-secondary education is a plus.
• Experience: Minimum of 2 years in customer service or contact centre roles.
• Skills: Strong communication and problem-solving skills.
• Other: Ability to work in a fast-paced environment and manage multiple inquiries at once.
  Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off

Application question(s):

• Are you comfortable working in a fast-paced environment with high call volumes?
• What is your expected hourly rate or annual salary for this role?

Education:

• Secondary School (preferred)

Experience:

• Contact center: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In perso

• Answer inbound customer calls and assist with inquiries related to services, products, and billing.
• Resolve customer complaints or issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Provide support to customers in understanding account issues and billing inquiries.
• Communicate product updates, policy changes, and services effectively to customers.
• Ensure customer satisfaction through effective problem-solving and communication skills.