Customer Service Coordinator - 6 month contract at ZEISS Group

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Office administration, Communication skills, Attention to detail, Multitasking, SAP CRM, Database management, Microsoft Office, Telephone manner, Troubleshooting, Scheduling, Organization, Interpersonal skills, Technical support

Industry

Machinery Manufacturing

Description

Join a world-leading medical technology company Be part of a team that offers great training and a supportive work environment Full-time fixed term contract based in Avondale, Auckland ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 179 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries. ZEISS products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference. Currently, we have a great opportunity to join our customer service team as Customer Service Coordinator on a 6 month contract based in Auckland, New Zealand. We are looking for someone with excellent communications skills, great attention to detail and the ability to multitask. This is a hybrid role, once you are fully trained it can be a mix of working in the office and home (if preferred). If you are passionate about customer service and would love to work for a long-established market leader, then this is the role for you! Key responsibilities include: Answer and manage all incoming calls and emails from our valued customers Allocate, schedule, and manage all service tickets Quote and seek approval for billable service work Manage the Zeiss customer and equipment database in the CRM Close collaboration with the Field Service Engineers to schedule, manage and close service tickets General office administration including the purchase of office equipment Key skills required include: Previous experience in a customer service or office administration support role Exceptional customer service skills, including professional telephone manner, attentiveness, and patience Previous SAP CRM or equivalent CRM system Experience is advantageous. Ability to manage multiple tasks and prioritize. Self-managed individual able to work with minimal supervision Strong organisational, communication and interpersonal skills Intermediate to advanced computer skills in Microsoft Office and database management Ability to learn basic technical features and common faults to assist customers with basic trouble shooting What’s great about working at ZEISS Hybrid working options available Discounted lenses and other products Supportive, family friendly working environment Foundation owned organisation Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society. For your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now. Your ZEISS Recruiting Team: Kellie Grant Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Responsibilities

The Customer Service Coordinator will manage incoming customer inquiries via phone and email while scheduling and managing service tickets. They will also maintain the CRM database and provide general office administration support.