We are seeking an exceptional Customer Service Coordinator to join our dynamic team in St Helens.
Reporting to: Sales & Operations Manager

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Respond promptly to customer inquiries, thereby identifying and assessing customers’ needs to achieve satisfaction.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution of customer issues.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues, as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provides professional customer support.