Customer Service Coordinator at Angela Krause Ford

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Call Handling, Follow-up, Data Entry, Professionalism, Computer Systems, Microsoft Office

Industry

Motor Vehicle Manufacturing

Description

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida) What we offer: * Free Health Insurance Option Available * 401k Match Options Available * HSA company match contribution * Dental and Vision Insurance Available * Paid Vacations, Holiday Pay, PTO pay * Career advancement opportunities, promote from within * Discounts on products and services * Family owned and operated * Long term job security Job Description 1. Welcome service customers on the phone or in person in a genuinely friendly and courteous manner. 2. Manage customer follow-up calls and letters to maintain customer satisfaction. Follow up on NPS hot alert surveys and offer assistance to customers 3. Answer the service department telephone handling inbound and outbound calls and when necessary, transfer calls to the people requested or best suited to take the call and take written messages when the personnel needed are not available. 4. Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management. 5. Update the customer’s service history file according to the procedures specific to the department’s service history system. 6. Maintains a professional attitude and assists management with customer concerns as needed 7. Maintain a level of personal appearance consistent with the standards set by the dealership 8. Employees may be needed at any time to perform other duties as assigned Qualifications and Education Requirements • High School Diploma or equivalent • Previous call center or customer service experience required Preferred Skills • Excellent communication and organizational skills • Knowledge of computer systems • Microsoft office

Responsibilities

The coordinator will be responsible for welcoming service customers both on the phone and in person in a friendly manner, managing customer follow-up calls, and handling inbound and outbound service department telephone calls. They must also update customer service history files and assist management with customer concerns as needed.