SKILLS

• Ability to multi-task and prioritise
• Capable user of MS Word and Outlook
• Good problem solver
• Excellent customer service skills

THE ROLE

Being a member of our Nationals Team, you will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated.
You will handle all service related enquiries, bookings / new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLA’s are adhered to.

ROLES AND RESPONSIBILITIES

• To proactively work from a fast-paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls
• To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy
• To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey
• To ensure that all IT systems are properly used, and all data is accurately recorded on the system
• To schedule waste collections with sub-contractors for Trade, Hazardous, Confidential & Bulk Clearances
• To obtain quotations from Third Party Suppliers where necessary and keep accurate records
• To investigate Customer / Sub-contractor invoice queries
• Complete / Prepare Waste Transfer Notes where required
• Any other reasonable task as may be required from time to time