Customer Service Coordinator

at  BM Waste

THE IDEAL CANDIDATE

• Experience of working in a busy office environment
• Excellent communication skills, both verbal and written
• Previous experience of working within the waste industry is preferrable, but not essential, as in-house training will be provided

QUALIFICATIONS

• Educated to A* - C GCSE Level in English and Maths

SKILLS

• Ability to multitask and prioritise
• Capable user of MS Word and Outlook
• Good problem solver
• Excellent customer service skills

ABOUT THE ROLE

Being a member of our Nationals Team, you will handle all service related enquiries, bookings, new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLA’s are adhered to.
You will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated.

RESPONSIBILITIES

• To proactively work from a fast paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls
• To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy
• To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey
• To ensure that all IT systems are properly used and all data is accurately recorded on the system
• To schedule waste collections with sub-contractors for Trade, Hazardous, Confidential & Bulk Clearances
• To obtain quotations from Third Party Suppliers where necessary and keep accurate records
• To investigate Customer / Sub-contractor invoice queries
• Complete / Prepare Waste Transfer Notes where required
• Any other reasonable task as may be required from time to time