Job Title: Customer Service Coordinator & Bookings Clerk
Job Type: Full-Time
Salary: £24,000.00 per year
Location: Stanningley, Leeds (LS28)
Working Days: Monday – Friday (1 Saturday a month on a rota basis with a weekday off) Hours: 8:30am – 5:00pm
About Us:
We’re a growing, friendly, and fast-paced business based near Pudsey, and we’re looking for a proactive and reliable team member to join our Leeds Junk & Rubbish team as a Customer Service Coordinator & Bookings Clerk.
This is a key role in our team, where you’ll take real responsibility and grow alongside the business. You’ll need to be mature, organised, and switched on—but also fun, personable, and a real team player.

What You’ll Be Doing:

• Handling bookings and customer enquiries via phone, email, and social media
• Entering and managing jobs using our internal system
• Providing quotes
• Making customer satisfaction callbacks

What We’re Looking For:

• Excellent English and communication skills
• Friendly and confident phone manner
• Good working knowledge of Email, Word, Excel & Outlook
• Creative approach to problem-solving and process improvement
• Dependable and hardworking with a strong team spirit
• Willing to learn, grow, and take on new responsibilities
• Able to work to deadlines and KPIs
• Previous experience in a fast-paced customer service role

What We Offer:

• Competitive salary
• 20 days annual leave plus statutory bank holidays
• Free onsite parking
• High street and healthcare discounts
• Friendly, down-to-earth team
• Bonus scheme

• Handling bookings and customer enquiries via phone, email, and social media
• Entering and managing jobs using our internal system
• Providing quotes
• Making customer satisfaction callback