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Customer Service Coordinator at British Council

, , Uzbekistan -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Lead Nurturing, Cross-Selling, Coaching, Supervision, Problem Solving, Record Keeping, Service Improvement, Exam Registration, Payments, Fast-Paced Environment, Cultural Engagement, Flexible Hours, English Proficiency, Uzbek Proficiency, Russian Proficiency

Industry

Non-profit Organizations

Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Deliver high-quality customer service across multiple channels (in-person, email, phone, social media). Handle enquiries and complaints professionally, escalating complex issues as needed. Support sales through proactive communication, lead nurturing, and cross-selling. Assist with exam registration, payments, and pre/post-test processes. Supervise and coach customer service team members, including ad-hoc staff. Maintain accurate customer records and contribute to service improvement initiatives. Apply now to be part of a dynamic and impactful team. Higher Diploma or equivalent professional experience. Proficiency in English (B1/B2) and Uzbek and/or Russian (B2/C1). Experience in customer service and working in a fast-paced environment. Willingness to work flexible hours, including evenings and weekends. Experience supporting exam services or cultural engagement projects.

Responsibilities

Deliver high-quality customer service across multiple channels and handle enquiries and complaints professionally. Support sales through proactive communication and assist with exam registration and related processes.