Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced customer service environment where organisation and communication are key?
Brook Street Recruitment is delighted to be working with our Ballymena-based client to recruit a Customer Service Coordinator who will play a central role in supporting the sales team and ensuring customers receive a first-class experience from enquiry to delivery.

Duties

• Act as a key point of contact for customers, providing friendly and professional support via phone and email.
• Accurately process and monitor customer orders, ensuring timely delivery and clear communication throughout.
• Liaise closely with the production and logistics teams to coordinate smooth order fulfilment.
• Keep customer records and sales data accurate and up to date.
• Support the sales team with quotes, presentations, reports, and client communication.
• Manage sample requests and follow up with potential clients to nurture leads.

Criteria

• Strong communication and interpersonal skills - you’ll be someone who enjoys talking to people and solving problems.
• Proven computer skills, including Microsoft Office (Word, Excel, Outlook).
• Excellent organisational skills and high attention to detail.
• Ability to multitask and prioritise in a busy, deadline-driven environment.
• A team player with a proactive and flexible attitude.
• GCSEs or equivalent (Grade C or above in English and Maths).
• Previous experience in customer service or an administrative support role

Benefits

• £25,000-£26,000 (depending on experience
• Friendly, collaborative team environment
• Early finish every Friday
• A role with variety, responsibility, and the opportunity to make a real impact on customer satisfaction

Ready to join a supportive team where your customer service skills will shine - then apply now with your CV via the link provided
Brook Street NMR is acting as an Employment Agency in relation to this vacancy

• Act as a key point of contact for customers, providing friendly and professional support via phone and email.
• Accurately process and monitor customer orders, ensuring timely delivery and clear communication throughout.
• Liaise closely with the production and logistics teams to coordinate smooth order fulfilment.
• Keep customer records and sales data accurate and up to date.
• Support the sales team with quotes, presentations, reports, and client communication.
• Manage sample requests and follow up with potential clients to nurture leads