JOB OVERVIEW

We are seeking a skilled and detail-oriented Customer Service Coordinator to join our dynamic team. The successful candidate will work with the Customer Service team as a liaison within the network of sales associates and Canadian distributors of our products. This will include reviewing, accepting and entering sales orders and resolving discrepancies with pricing, part descriptions, delivery dates etc. The successful candidate will be responsible for answering the Customer Service phone lines, responding to inquiries, providing information on our products, identifying part numbers and trouble-shooting problems. The position further encompasses processing customer complaints and other administrative tasks. Included in the position is also the function of working at the Reception Desk during vacation and break times of the Receptionist.

REQUIREMENTS

• University or college certificate, preferably in Business Administration, or equivalent experience.
• Outgoing, customer experience focused and highly responsive to requests and issues.
• Strong oral and written communication skills.
• Enthusiastic team player.
• Strong administrative skills and/or experience in an administrative role such as Executive Assistant, Coordinator or Dispatcher.
• Proficient with Microsoft Word and Excel.
• Basic technical understanding.
• Efficient and effective in ensuring timely and accurate fulfillment of customer orders and customer requests while protecting the company’s interests.
• Excellent prioritizing, planning and organizational skills.
• Strong problem solving/decision making ability.
• Strong work ethic

• Review, enter and confirm customer orders and resolve discrepancies with regards to part numbers, product descriptions, pricing and delivery dates.
• Liaise with Finance, Production, Warehouse, Materials and other departments to ensure timely and correct processing of all customer orders.
• Answer the Customer Service phone lines and pick up messages from the customer service mailbox.
• Respond to customer inquiries on product availability, order status, product and pricing information etc. and provide quotations upon request.
• Verify customers’ eligibility for promotions, order promotional items and document their shipment in the ERP system.
• Verify customers eligibility for special market pricing.
• Review and enter customer complaints.
• Assist customers with the identification of correct spare part numbers.
• Support the Sales teams with inquires and requests they have raised.
• Other administrative tasks as assigned.
• Cover the Reception Desk during vacation and break times of the Receptionist