REAPIT – WHO ARE WE?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.
In Australia, Reapit stands as the preferred technology choice among the nation’s leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

As part of our Move Me In Team, you will be tasked with assisting our customers to move into their new property. You will:

• Address and resolve customer issues related to energy related connections, ensuring timely and effective solutions.
• Provide expert advice and assistance to customers, guiding them through the connection process and addressing any concerns.
• Utilise the internal CRM (Manage) to track and manage customer interactions, service requests, and issue resolution.
• Maintain accurate and up-to-date records of all customer interactions, ensuring compliance with company policies and procedures.
• Identify and escalate recurring issues or areas for improvement in the connection process to enhance service quality and efficiency.
• Collaborate with cross-functional teams to implement solutions and streamline processes. § Proactively reach out to customers to provide updates on their connection status and address any potential issues.
• Build and maintain strong relationships with customers and key stakeholders, ensuring a high level of satisfaction with Move Me In’s services.
• Support new team members through mentoring and sharing best practices, contributing to a collaborative and supportive work environment.