CUSTOMER SERVICE COORDINATOR – HYBRID WORKING

Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £24,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings
Contract: Full Time, Permanent
Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth?

As part of our customer service team, you will have a vital role in establishing exactly what our customers’ need regarding interpreting assignments, before finding a suitable interpreter from our linguist database.
Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court.
The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests.
This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.