ABOUT CLDN

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfils its mission: to excel as an integrated provider of maritime links.
CLdN RoRo Ltd. wish to recruit a Customer Service Coordinator to work in our Liverpool terminal. This role will involve working on a rota basis across Monday to Saturday from 06:00 to 14:00 and 14:00 to 22:00 hours. Requirement for weekends is every other Saturday is 08:00 to 16:00. Flexibility to change working hours when cover is required is essential. The ideal candidate will have experience in a similar role and at least one year’s customer service experience.

• Process customer bookings and queries by phone / email / Connect
• Responsible for Connect – updating times and sending announcements
• Advise customers of schedule change / non shipments / incidents / general communication
• Assist Operations in priority shipments / collating shipping lists / monitor block bookings
• Input of hazardous goods in Connect
• Assist in related admin duties
• Investigating and resolving customer complaints
• Learn how to use C-Connect and help customers with online requests
• Work as part of a team to promote all CLdN routes
• Any duties that may arise to contribute to the day-to-day running of the department