CUSTOMER SERVICE CO-ORDINATOR

Climalife UK are looking for a Customer Services Coordinator to work with our Customer Service team on duties that include being the first point of contact for our customers for orders, queries and deliveries, maintaining customer account information, liaising with transport companies and working closely with other teams to provide the best service to our customers.
We’re looking for someone with basic numerical and literacy skills, great communication skills and preferably previous experience in a customer service position (but this isn’t required).
We envisage this role being a full-time role for 36.25 hours per week, with 1 day per week from home, but we are open to all applicants so pleasetalk to us about how we could make this role flexible for you.

TO BE EFFECTIVE, YOU IDEALLY HAVE THE FOLLOWING SKILLS/EXPERIENCE:

• GCSE pass in Maths and English (or equivalent)
• Great communication skills
• Have a proactive approach & the ability to work in a time sensitive environment
• Great attention to detail
• Experience with Excel (preferred)
• Previous experience in a Customer Service position (preferred)
  This job is based at our Head office in Bristol and reports to the Customer Services Manager.
  The role is office based with 1 day a week working from home.
  Closing date: 5th September 2025
  We are happy to discuss any access needs and reasonable adjustments that you may require. We can also provide alternative forms for application forms, included a paper copy or larger print form. Please contact Laura McKeown on the email below if you require any of these hr.uk@climalife.dehon.com

ABOUT US

We are a distributor of Climatic Performance Chemicals and Industrial liquids/gases serving a wide range of industries. We have been trading in the UK for over 20 years and are a subsidiary of a European group with a turnover of more than €250m. We are well respected within the industry for our technical expertise and product support services.
We manage our business with a small dynamic team based in our office in Bristol, supported by an external team of sales representatives. The company is experiencing a continued period of growth, which is why we are excited to fill this role to round out our existing customer services team so we can continue to grow efficiently and harmoniously.
Why Join Climalife?
You want to work for a company where you feel you can make a difference, you want to be valued, you want to feel part of a great team and you want to work in an environment where you can be yourself.
We are an equal opportunities employer and are currently a Disability Confident Employer (level 2). We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

• Answering phone calls and emails
• Processing customer orders through the system
• Processing customer collections, including returns, faults and waste transfer notes
• Updating customer price lists on the system
• Maintaining customer account information
• Liaising with transport companies regarding deliveries, requirements, failures and collections
• Handling complaints & logging non-conformance issues
• Cylinder tracking
• Liaising with other teams – i.e. Supply Chain, Sales, Warehouse & Accounts