Customer Service Coordinator at Coates Corporation

Mid-Western Regional Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, In Person Communication, Phone Communication, Email Communication, Generating Quotes, Invoicing, Schedule Generation, Equipment Coordination, Equipment Repair Coordination, Equipment Loading Assistance, Computer Skills, Microsoft Word, Microsoft Excel, Microsoft Outlook

Industry

Construction

Description

The next step in your career starts here… Casual position, paid per hr 30 hours per week – flexible on days! Grow your career at Coates! As the first point of contact for customers at our Mudgee branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions. You’ll enjoy variety in your role including: Addressing customer needs in person, by phone and email Generating hire schedules, quotes, and invoicing Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns You may also occasionally need to assist customers and colleagues in the yard with loading equipment What you’ll get in return We provide our team with a wide range of perks and benefits, including: Development and career progression pathways Flexible working options available—let’s discuss what works best for you Access to our employee discounts, benefits and wellbeing program Purchased additional leave program Novated leasing and salary sacrifice 12 weeks Paid Parental Leave in addition to government parental leave scheme Volunteering opportunities through the Coates Foundation What you’ll bring to the role Previous face-to-face customer service experience A desire to provide amazing customer experience General computer skills (MS Word, Excel, Outlook) Capability to learn and absorb technical information If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire. Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. Visit careers.coates.com to learn more about our values and opportunities. Unlock your next career opportunity – apply today! Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. Coates. Equipped for you.

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Responsibilities

The primary goal is to serve as the first point of contact for customers at the Mudgee branch, ensuring excellent service regarding equipment solutions. Responsibilities include managing customer interactions via various channels, generating necessary documentation like quotes and invoices, and coordinating equipment logistics such as deliveries and repairs.