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Customer Service Coordinator at Confidential Company

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Nov, 26

Salary

0.0

Posted On

21 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Warehousing & Storage

Description

Represent the company during customs inspections and audits.
Resolve customs disputes, shipment holds, and operational issues.
Coordinate with customs officials for inspections, examinations, and special approvals.
Ensure compliance with all UAE Customs and JAFZA regulations.
Keep management informed of regulatory changes affecting import, export, transit, and free zone operations.
Support the customs clearance team in resolving complex customs cases.
Maintain excellent relationships with key customers requiring customs services.
Attend meetings with government authorities and strategic customers.
Assist in obtaining permits and approvals from regulatory authorities including:
- MOHAP
- Dubai Municipality
- Other government entities when applicable.
Monitor customs KPIs including:
- Clearance turnaround time
- Customs penalties
- Customer complaints
- Inspection delays
Supervise the inbound and outbound processes insuring the timely submission of all steps.
Constantly checking the ERP System to ensure correct reflection of the ongoing transactions.
Prepare and present regular reports and analysis to management regarding logistics performance
Train customs staff on new regulations and procedures.
Ensure all customs activities comply with company quality and compliance standards.
Responsible for other duties as assigned by the manager

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Responsibilities