Customer Service Coordinator at CPL Aromas

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Microsoft Office, Microsoft Dynamics AX, Communication, Problem Solving, Time Management, Organization Skills, Multitasking, Complaint Resolution

Industry

Chemical Manufacturing

Description

Reports to: Customer Services Team Leader Job Purpose An opportunity is available to join the CPL Thailand team, based in our new office. Reporting to the Customer Services Team Leader, the CS Coordinator will provide excellent customer service within the Thaialnd Division by effective order management in collaboration with CPL Production Units. In addition, they will ensure that customer requirements are properly recorded and are met by working closely with various other departments like Sales, Sales Co-ordination, Logistics, and Production.Tasks and Responsibilities Communication Display excellent communication skills, both orally and in written format in emails Handle customer enquiries via telephone & email Be thorough and clear in all communication Provide excellent customer service General Duties Ensure customer requirements are properly recorded in our internal systems and met Manage order entry Raise and manage customer complaints throughout the whole resolution process Manage and carry out any other duties as assigned Promote CPL's values and best practices Solve problems through investigation and research and shows judgement in decision making Order Management Process local customer orders Liase between the customer and the local customer service team and logistics for deliveries and orders Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires Distribute order confirmation and any other documentation relating to orders as per the customers' requirements and CPL's quality standards Liaise with CPL's Accounting Dept. when needed Conduct Adhere to CPL policies and procedures Support other members of your team Skills and Attributes Required Qualification / Experience Must have at least 5 years' experience in Customer Service Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics AX Skills and Knowledge The ideal candidate will: Be self-motivated with positive attitude Be customer-oriented Able to work independently and as team player Willing to work on continuous improvement personally and within the customer service team Pay attention to detail Be thorough and clear in their communication Have good time management with the ability to meet deadlines Be an effective problem solver Be able to multitask, even when under pressure Have exceptional organization skills Attributes Must display and demponstrate attitudes in line with Company Values

Responsibilities

The CS Coordinator manages order entry and customer requirements while collaborating with production, logistics, and sales departments. They are responsible for handling customer enquiries and managing the resolution process for customer complaints.