Customer Service Coordinator at Crown Equipment

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Call Coordination, Job Card Processing, Invoicing, Document Control, Problem-Solving, Communication, Interpersonal Skills, Coordination, Follow-up Skills, Service Scheduling, Job Dispatching, Maintenance Tracking, Microsoft Office, Excel, ERP Systems

Industry

Truck Transportation

Description

Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction. We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career. Key Responsibilities: Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance. Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily. Accurately entered job cards to support timely billing and maintain monthly service budget targets. Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel. Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history. Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness. Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers. Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field. SPM holders with relevant experience may also be considered. 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors. Experience in after-sales service, field service coordination, or contract service management is a strong advantage Excellent communication and interpersonal skills (English and Bahasa Malaysia. Good coordination and follow-up skills with technicians, customers, and internal departments. Familiarity with service scheduling, job dispatching, and maintenance tracking. Strong problem-solving and customer-handling skills. Basic technical understanding of forklifts or MHE is a plus. Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc. Laptop provided Mobile phone provided Overtime entitled Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL Unlimited amount for panel clinic

Responsibilities

The Customer Service Coordinator will provide frontline support to customers and technicians by managing service call coordination, processing job cards, handling invoicing, and overseeing document control for smooth field service operations. Key duties include promptly responding to inquiries, acting as the main contact for Field Service Technicians, and monitoring service screens to ensure proper scheduling and closure of jobs.