HospEquip is a privately owned company that is rapidly expanding into the Healthcare sector and is a leading supplier of equipment into the Hospital, Aged Care and Community Markets.
Due to our continued expansion, we are seeking a self-motivated, customer-focused person to join us. Our high-performance culture focuses on empowerment, goal attainment, productivity, continuous improvement, developing leadership capability and a superior workforce.

EXPERIENCE REQUIRED:

• At least 2 years of previous Customer Service experience
• SAP or other ERP System experience.

• Handling a high volume of calls and enquiries, always striving for a first point of call resolution and an excellent experience.
• Action all inbound emails using CRM.
• Accurate and timely processing of customer orders using SAP CRM.
• Accurate and timely processing of EDI orders from external customers.
• Maintain customer interaction records in CRM.
• Liaise with customers regarding back-order status and pricing discrepancies.
• Liaising with sales teams, the logistics department and warehouses to provide relevant information for fulfilment of customer orders/enquiries.
• Process all customer returns using SAP CRM.
• Investigate customer enquiries and respond to customer requests.
• Investigate customer account disputes and arrange credits, where necessary.
• Assist with reception duties including but not limited to mail, phone queue coverage and announcements.
• Adhere to satisfactory BCM and SAP invoice accuracy service level agreements as advised by Senior Manager, Customer Engagement.
• Attend Customer Service Info and Team Toolbox sessions.
• Complete ad hoc reporting.
• Appointment of specialized duties based on specific customers and/or products.
• Assisting sales team in preparing quotes, offering product guidance, and fielding general enquiries.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, customer and supplier pricing files, and preparing both internal & external reports.
• Assisting in the preparation of tenders and large contracts.
• Attending to customer showroom enquiries.
• Administration of NDIS sales.
• Administration of customer rentals.
• Administration of DVA sales.