Position: Customer Service Coordinator x2
Location: East of England Showground, Peterborough (PE2 6XE)
Work Patterns: Monday-Friday. Day time hours (08:30-17:00)
Contract Type: Permanent (Full-time)
Are you an experience and dedicated Customer Service Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels are achieved
• Liaising between Customer and DHL Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
• Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
• Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/DHL Operations where required
• Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs
• To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales
• Maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned
• Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries