POSITION SUMMARY:

Under the direction and supervision of the Membership Director, the Customer Service Coordinator will work as a YMCA team member and aid in keeping the atmosphere of the YMCA clean, professional, and friendly. This person must be able to supervise and train staff and volunteers and make sure that everyone follows safety standards and policies of the Y. This position requires a thorough understanding of the YMCA membership and program model. The position requires outstanding people and communication skills, as well as the ability to work well with a variety of ages. This position also requires a basic understanding of age-appropriate child activities, behaviors, emotions, and stages of development. A successful applicant will have the drive to provide outstanding customer service in a fast paced environment.

QUALIFICATIONS:

1. Must be at least 21 years of age.
2. Previous customer service and childcare experience preferred.
3. Previous experience with diverse populations preferred. Ability to develop positive, authentic relationships with people from different backgrounds preferred.

1. Hires and provides direct leadership to MOD’s, front desk, and fun zone employees.
2. Ensures front desk operations run smoothly and efficiently by providing leadership, training, development, and feedback.
3. Ensures that the fun zone operates in a safe, age appropriate manner by providing leadership, training, development, and feedback.
4. Guarantees training and efficient use of YMCA CRM for all desk staff and MODS.
5. Provides staff schedule for MOD’s, front desk and fun zone employees.
6. Supports the YMCA mission, culture, policies, standards and procedures in all situations.
7. Accurately and efficiently processes all financial, membership, and program transactions.
8. Ensures front desk staff maintain current knowledge of programs, events, membership, policies, procedures, schedules, and calendars.
9. Works in unison with Membership Director to ensure new members receive tours, follow-up calls and orientations.
10. Takes initiative to assist other departments with projects as needed.
11. Responsible for cash handling and daily register reconciliations, and closeouts.
12. Ensures essential communication/information is shared with appropriate YMCA staff, members and guests.
13. Assists with special events and community outreach.
14. Fulfills any functions necessary for the betterment of the members, programs and the ability of the YMCA to serve its mission.
15. Participates in staff meetings and/or related meetings.
16. Follows emergency procedures and safety precautions. Follows procedures for reporting all accidents, incidents, and hazards.
17. Adheres to all policies, rules and regulations as outlined in the Employee Handbook and other communications. Obtains and maintains required trainings.
18. Accepts additional assignments as deemed appropriate, within the scope of the job description.