Hello ! I’m Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

YOUR MISSIONS

My client in the agri-food industry is looking for a Customer Service Coordinator to work on site in Saint-Jean-sur-Richelieu.

Reporting to the Customer Service Supervisor, the coordinator must have a knowledge of logistics and carry out the following tasks:

• Process customer orders quickly and efficiently, checking product availability and coordinating with logistics teams to ensure timely preparation and shipment.
• Handle all customer requests from order receipt to final delivery.
• Provide quality support to customers, answering their questions about products, delivery times, stocks and any other queries related to their orders.
• Handle customer complaints with professionalism, finding appropriate solutions and following up to ensure customer satisfaction.
• Monitor customer feedback on their experiences and interactions with the company, analyze areas for improvement and collaborate with other departments to implement corrective actions.
• Suggest improvements in customer service processes to optimize the overall experience.
• Coordinate returns of non-conforming or defective products with the quality and logistics departments.
• Monitor the refund, exchange or replacement process in line with company policy.

• Process customer orders quickly and efficiently, checking product availability and coordinating with logistics teams to ensure timely preparation and shipment.
• Handle all customer requests from order receipt to final delivery.
• Provide quality support to customers, answering their questions about products, delivery times, stocks and any other queries related to their orders.
• Handle customer complaints with professionalism, finding appropriate solutions and following up to ensure customer satisfaction.
• Monitor customer feedback on their experiences and interactions with the company, analyze areas for improvement and collaborate with other departments to implement corrective actions.
• Suggest improvements in customer service processes to optimize the overall experience.
• Coordinate returns of non-conforming or defective products with the quality and logistics departments.
• Monitor the refund, exchange or replacement process in line with company policy