JOB SUMMARY

We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks effectively. As a Customer Service Coordinator, you will be responsible for facilitating client interactions, managing inquiries, and providing solutions that enhance customer satisfaction.

REQUIREMENTS

• Proven experience in customer service or client services roles, preferably in a call center environment.
• Bilingual or multilingual abilities are highly desirable; proficiency in English is required.
• Strong typing skills with attention to detail for accurate data entry.
• Excellent communication skills with the ability to convey information clearly and effectively.
• Familiarity with Microsoft Office applications and general computer skills.
• Sales experience is a plus, demonstrating an understanding of sales processes and techniques.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Ability to handle cash transactions responsibly when necessary. Join our team as a Customer Service Coordinator where your contributions will directly impact our clients’ experiences!
  Job Types: Full-time, Part-time
  Pay: $23.63 - $28.45 per hour
  Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Relocation assistance
• Vision insurance
• Work from home

Work Location: In perso

• Serve as the primary point of contact for customer inquiries and support requests.
• Provide excellent customer service through various channels including phone, email, and chat.
• Assist clients with product information, order processing, and issue resolution.
• Conduct outbound calling to follow up on customer feedback and service satisfaction.
• Maintain accurate records of customer interactions through data entry in our systems.
• Collaborate with sales teams to ensure seamless client services and support sales initiatives.
• Utilize Microsoft Office tools to create reports and analyze customer data for improved service delivery.
• Handle cash transactions accurately and efficiently when required.
• Demonstrate effective phone etiquette while communicating with clients.
• Continuously improve communication skills by engaging in training opportunities.