Customer Service Coordinator at Flora Food Group

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Supply Chain, SAP, Microsoft Excel, Power BI, Analytical Skills, Attention to Detail, Communication, Stakeholder Management

Industry

Manufacturing

Description

About Flora Food Group We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business. Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents. The Customer Service Coordinator is responsible for the complete management and processing of customer orders, ensuring that all deliveries are made accurately and on time. This role will work together with the other members of the Customer Service Hub team validating the incoming orders. Heavy interaction with the team to adapt orders based on product availability, timings and other factors. This role will also interact with the Supply Chain and Sales in the local markets/region. Your main responsibilities will include: Process and validate all customer orders in accordance with company procedures. Manage order modifications, cancellations, and customer queries in a timely manner. Resolve EDI and master data errors to ensure smooth order flow. Support manual and non-standard order entry (samples, free stock, etc.) as required. Collaborate with Supply Chain and Sales to adapt orders based on product availability and timing. Drive master data synchronization and order validation efficiency initiatives. Manage customer portals and optimize order profiles (frequency, volume, timing). Monitor and report key KPIs, driving continuous improvement in service levels and operational efficiency. Build and maintain strong relationships with customers and internal stakeholders to ensure satisfaction and effective communication. Support Supply and Replenishment Planning by identifying critical SKUs and helping resolve shortages. Provide coverage and support for the broader Customer Service team as needed. What you need to succeed in this role: Bachelor’s degree in Supply Chain, Business Administration, or a related field (preferred). Minimum 2 years of experience in Customer Service within Supply Chain, preferably in FMCG industries. Advanced English proficiency (written and spoken). Strong knowledge of SAP (Order Management preferred). Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables); experience with Power BI is a plus. Analytical mindset with strong attention to detail and organizational skills. Excellent communication and stakeholder management abilities. We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

Responsibilities

The Customer Service Coordinator manages and processes customer orders, ensuring accurate and timely deliveries. This role involves collaboration with the Customer Service Hub team, Supply Chain, and Sales to adapt orders based on various factors.