Customer Service Coordinator at Flora Food Group

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Order Processing, SAP, Microsoft Excel, Power BI, Supply Chain Management, Customer Service, KPI Reporting, Master Data Management, EDI, Logistics Coordination, Stakeholder Management, Problem Solving, English Communication, Inventory Management, FMCG Industry Experience

Industry

Manufacturing

Description

We’re looking for a Customer Service Coordinator to be responsible for the order management and order processing of all orders, ensuring they are delivered on time to our customers and distributors (Secondary Sales). In this role, you will work closely with other members of the Customer Service Hub team to validate incoming orders and adapt them based on product availability, timing, and other operational considerations. You will also interact regularly with Supply Chain and Sales teams across local market and the region to support efficient order fulfillment and customer satisfaction. What you’ll be doing: Process and manage customer orders, ensuring timely and accurate order fulfillment. Resolve order modifications, cancellations, and customer inquiries in a proactive and efficient manner. Validate incoming orders and ensure compliance with business rules and customer requirements. Handle non-standard orders such as samples, free stock, and special requests. Investigate and resolve EDI and Master Data errors impacting order processing. Run stock allocation processes and manage ad-hoc order issues without requiring customer escalation. Act as a liaison between local customer escalation points and the Order Management team to resolve order-related issues. Drive Master Data synchronization initiatives to improve order quality and reduce manual validations. Manage returns and reimbursement processes, including credit note creation. Monitor, analyze, and report KPIs, identifying opportunities for continuous improvement in service levels, inventory management, forecasting, and execution. Collaborate with Logistics and Supply Chain teams to optimize stock flow and maximize on-shelf availability. Analyze ordering patterns and support the management of promotional activities, store openings, and network changes. What we’re looking for: Bachelor’s degree, preferably in Supply Chain, Business Administration, Logistics, or a related field. 2+ years of Supply Chain Customer Service experience, preferably within the FMCG/CPG industry. Experience working with SAP (Order Management preferred) or a similar ERP system. Intermediate Microsoft Excel skills, including Pivot Tables and VLOOKUP. Experience with Power BI is a plus. Experience working with Customer Scheduling Systems and Customer Portals is highly valued. Strong customer and service mindset with a proactive approach to problem-solving. Strong communication and relationship-building skills with internal and external stakeholders. Results-oriented with sound decision-making skills and a continuous improvement mindset. Fluent English communication skills, both written and verbal (B2–C1 CEFR level). We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

Responsibilities

Responsible for managing and processing customer and distributor orders to ensure timely delivery and high customer satisfaction. Acts as a liaison between sales, supply chain, and logistics to optimize stock flow and resolve order-related issues.