FRAMECAD is seeking an experienced and motivated Customer Service Coordinator to join our team.

ABOUT US

FRAMECAD provides industry-leading construction software and hardware solutions and services to a range of customers across the globe, and we have bold plans for future growth. We believe that our solutions have the potential to revolutionize construction and be better for the planet. Our ambition is to Make Building Better and we are determined to realize it.
Our offer incorporates building systems, design and engineering methodology, design software, cloud business systems, manufacturing equipment, service, maintenance and parts, training support, and custom designed components that enable Modern Methods of Construction to deliver time and cost-efficient construction across a range of applications and sectors.

SKILLS AND EXPERIENCE

• 3+ years of relevant Fulfilment/Customer Service experience in Industrial Equipment or B2B Software.
• SAP Sales Ordering and Invoicing modules.
• Experience in ServiceMax advantageous
• Commercial knowledge and skills
• Excellent customer service skills.
• Demonstrate an ability to work with customer through multiple mediums and channels.
• Understanding of common Customer Support processes, systems, and SLA’s
• Excellent commercial written and verbal communication skills.
• Ability to multi-task and work well under pressure.
• Able to build constructive working relationships with staff and customers at all levels.
• Maintains a professional and positive approach.
• Excellent organizational and administrative skills.
• Attention to detail and analytical skills.
• Intermediate to advanced skills in Microsoft.
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ABOUT THE ROLE

A core component our ambition is our ability to co-ordinate the fulfilment of systems, parts and software orders to ensure their successful delivery to our customers. In addition, we want to provide world-class customer support, and proactively ensure our customers get the maximum value from their FRAMECAD products.

WHAT YOU WILL BE DOING

The Customer Service Coordinator role requires a customer-centric approach, focused on delivering excellent, efficient and timely service to our customers. This role is a great fit for someone who can work in a team and collaborate to deliver the best results for FRAMECAD and our customers.