Full job description

Looking for a young dynamic individual with a passion towards customer service and digital marketing.

Job description and requirements:-

Customer Loyalty:

• Understands and explains the Loyalty Card program to employees and customers.
• Work closely with Stores managers, cashiers & merchandisers giving technical support, solving requirements and complaints quickly and professionally.
• Resolve customers’ requirements and complaints quickly and professionally.
• Ensure prompt and accurate communication with customers via email.
• Develop reporting and metrics to understand overall sales and APP performance, customer registrations and fraud prevention.
• Upload the Loyalty Rewards (offers, vouchers etc.) in the ERP system and monitor the success.
• Engage clients to download the APP (in the store) and assist them during registration process.
• Update the loyalty membership database.
• Suggests new ideas to increased new customer engagement and customer retention.
• Manage multiple projects simultaneously and maintains the personal, technical and professional skills level.
• Identify the Loyalty offers in the Stores shelves (Loyalty Offers Logo)

Customer Service:

• Answer product and service questions; suggest information about other products and services.
• Handle customer complaints: provide appropriate solutions and alternatives within the time limits, following up to ensure resolution by using the right methods and tools.
• Identify and assess customers’ needs to achieve satisfaction.
• Complaint escalation rate: report complaints and feedback to relevant departments and seek information to solve the situation.
• Time Resolution: provide the customer with feedback from the investigation within 3 hrs.
• Prepare the script for standard responses and solutions.
• Suggests new ideas to increase customer satisfaction, and improve internal procedures.
• Overall satisfaction: conduct surveys monthly.
• Drives report periodically.
• Introduce new products to customers and display product knowledge.

Job Type: Full-time

Pay: Up to AED3,500.00 per month

Application Question(s):

• Are you willing to work for the salary we have mentioned?

Experience:

• Customer Service: 2 years (Required)

Work Location: In person

Full job description

Previous experience in sales and customer service

Excellent communication and customer-handling skills

Fluent in Arabic and English

Presentable and well-mannered

Serious and committed to work

Available to join immediately

Work Location: In person