Customer Service Coordinator at Hapag-Lloyd

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Shipment Tracking, English Proficiency, Vietnamese Proficiency, MS Office, Salesforce Case Management, Communication, Problem Solving

Industry

Maritime Transportation

Description

* Acts as the primary contact for routine customer inquiries, resolving common concerns and providing quick, effective solutions to ensure a positive Customer Experience. * Provides professional responses to customer queries related to shipment tracking and processing, following standard procedures throughout the entire shipping process. * Consistently delivers customer-focused service by adhering to established guidelines and maintaining a professional demeanour, ensuring customer satisfaction and value for Hapag-Lloyd. Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day. Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains. When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives. We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon Competitive salary and performance-based incentives We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements. Competitive leave entitlements Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment. Healthcare coverage Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices. Career mobility and Learning and development support Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies. Employee recognition and wellness initiatives Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment. Work from Home arrangements Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions. Commitment to sustainability and social impact We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes. Diversity, equity and inclusion We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.

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Responsibilities

Acts as the primary contact for routine customer inquiries and resolves concerns to ensure a positive customer experience. Provides professional responses regarding shipment tracking and processing following standard procedures.