Customer Service Coordinator at Helvar

Espoo, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish, English, Finnish, Customer Focus, Team Working, IT Systems, O365 Tools, ERP, AI, Proactive Approach, Export Process, NetSuite, Tech Support, Order Entry, Documentation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We are seeking a permanent full-time Customer Service Coordinator fluent in Swedish and Finnish to join our Customer Success team in Espoo, Finland. Experience in lighting technology or export is a plus, and strong customer focus is important. Both recent graduates and experienced professionals are encouraged to apply. Office Location: Keilaranta 5, 02150 Espoo, Finland As our Customer Service coordinator, you will live our mission and offer our customers professional and high-quality service. Alongside the rest of the international customer service team, you will be responsible for our B2B customers in all the markets globally. You will enter orders, ensure on-time deliveries and create export documents. What we would like you to bring to the table: * Fluent Swedish, English and Finnish (written and spoken) * Strong service mind * Good team working skills and independent approach * Interest and willingness to learn technical aspects of our solutions * Ability and willingness to learn new IT systems and proficiency e.g. O365 tools and ERP, AI. * Proactive approach and sense of responsibility * Curiosity and desire to learn and improve * Previous experience in intelligent lighting solutions, export process and NetSuite are considered as advantage * Previous experience in tech support is considered as an advantage Your responsibilities as our customer service coordinator: * Support the customer’s purchase to invoice cycle with clear communication and documentation. * Cooperation with sales, demand operations, warehouses, and logistics partners to ensure seamless customer experience * Maintaining customer master data and booking shipments * Preparing export documents * Preparing and booking trainings * Ensuring on-time shipments Reporting to: In this role you will be reporting to our Customer Service Manager, Ringa Ristisuo. She is happy to tell you more about the role: +358 50 4317413. Scheduled call times are as follows: April 2nd from 10:00 to 11:00, and April 8th from 15:00 to 16:00. Working schedule: At Helvar, we believe great work happens through a balance of collaboration and flexibility. This role is based on a hybrid model with at least three days per week in our Espoo office, complemented by remote working. We also recognise the value of global flexibility and therefore offer the opportunity for short‑term remote work from abroad, in accordance with our remote working guidelines. Why You'll Love Helvar? * We value your growth: With a wide range of online learning opportunities and internal mobility, you’ll have the tools and support to advance your career. * Autonomy and balance: Our culture is built on trust, offering you autonomy in your role while promoting a healthy work-life balance and benefiting from a supportive and collaborative environment. * Wellbeing at the heart: Whether it’s our products for customers or how we care for our team, wellbeing is our top priority. We offer a dedicated Wellbeing Day every year, and all employees can take advantage of our weekly Empower Hour for wellbeing, community, or learning activities. * A company you can trust: With over 100 years of history, we’re a stable, family-owned Finnish company that’s growing across our international locations. If you’re excited to drive innovation, shape Helvar’s future, and grow in a company with a rich history and forward-thinking mindset, we want to hear from you! Apply to join our team of talented and innovative experts! If you’d like to be a part of the Helvar family, please apply for this vacancy via our Helvar Careers site at helvar.com/careers/ [https://www.linkedin.com/safety/go/?url=https%3A%2F%2Feur03%2Esafelinks%2Eprotection%2Eoutlook%2Ecom%2F%3Furl%3Dhttps%253A%252F%252Fhelvar%2Ecom%252Fcareers%252F%26data%3D05%257C02%257Cben%2Efryer%2540helvar%2Ecom%257C9e5f8251ad5c4ee24e9208dc9c1ecdfc%257C2884177bb87f43ddb75e72653a7cd727%257C0%257C0%257C638556903328975683%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C0%257C%257C%257C%26sdata%3D2ye9Wu3TMLu%252FqCeMcX934KUYEBOgKg8JIJKV8B95AIU%253D%26reserved%3D0&urlhash=DWUi&isSdui=true] by the 16/4/26. We have added a few questions on the application form that we hope you wont mind responding to. We will be continuously interviewing candidates during the application period and will fill the position as soon as we find the right match!  In the meantime, please give us a follow on Instagram: @lifeathelvar The Helvar Promise to You! At Helvar, we’re determined to improve the wellbeing of people in every space - including our own employees. We promise you conditions that foster your personal growth and help you achieve your full potential. As a tight-knit company with a family ethos, we’re proud to see that Helvarians care deeply about our customers, our partners, our planet and each other. Our drive to create a better working environment is part of what we call Brighter Spaces. We trust your vision! "Over the last 100 years, we've become experts at innovation. It's part of our culture. Together we evolve and adapt our solutions to create perfect conditions.“ We invest in you! "As we spend 1/3 of our life at work, it's important to have fun! We work in a friendly, easy-going atmosphere, and we're focused on improving your wellbeing. We celebrate a learning culture and promote Bright Ideas.” You have the freedom to impact! “People help shape our success. This allows us to be true leaders. With your ideas, we're focused on achieving a brighter, sustainable future for generations to come.”

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Responsibilities

The coordinator will support the customer's purchase to invoice cycle through clear communication and documentation, while cooperating with internal teams and logistics partners to ensure seamless customer experience. Key tasks include entering orders, ensuring on-time deliveries, creating export documents, maintaining master data, and booking shipments.