CUSTOMER SERVICE COORDINATOR- HOLLER HONDA

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 10 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.
The customer service representative will handle customer inquiries, resolve complaints, process orders, and provide product or service information, all while ensuring customer satisfaction.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

• Excellent oral and written communication skills
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Professional demeanor and appearance
• Prior customer service experience a plus
• Ability to learn and operate various computer programs.
• Ability to work a flexible schedule including evenings, weekends and holidays
• Reliable Transportation
• Valid driver’s license with acceptable driving record
• Acceptable background and drug screening
• Being bilingual (English/Spanish) is a plus, not a requirement

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
• Follow company guidelines and procedures for communications with minimal supervision
• Recommend improvements to company processes for efficiency
• Build expert, dynamic knowledge of the company’s products and services
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, and warranties
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
• Any other assignments assigned by management