WHAT WE OFFER

• Competitive salary
• Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts
• Extensive training opportunities
• Collaborative team environment
• Career development ladders
• Zero Harm safety policy
• Business resource groups access

WHAT YOU WILL DO

As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.

HOW YOU WILL DO IT

• Schedule planned maintenance and reactive works for a team of engineers
• Complete relevant documents such as permits to ensure works go ahead as planned
• Work on multiple customer portals
• Be a point of contact for dedicated National customers
• Manage the diaries including re-scheduling works to cover engineer absences or emergency works
• Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
• Work with the relevant Service managers to utilize the engineers as productively as possible
• Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
• Report to the Planning team manager and mentors to help ensure individual and team KPIs are met