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Customer Service Coordinator at K4 Group Ltd
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 27

Salary

20000.0

Posted On

22 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description
  • Key ResponsibilitiesHandle incoming calls and customer enquiries through telephone, WhatsApp, email, and other channels.
  • Understand customer requirements, gather relevant information, and route enquiries to the appropriate department or person.
  • Ensure every enquiry is accurately logged, assigned, tracked, and followed up until resolution.
  • Pre-qualify Fit-Out and renovation enquiries against company criteria before forwarding suitable opportunities to Sales.
  • Coordinate enquiries across Fit-Out, Design, Maintenance, AMC, Cleaning/FM, and other departments.
  • Follow up on outstanding actions, quotations, appointments, and service requests, keeping customers informed proactively.
  • Handle customer feedback, complaints, and escalations through to resolution, including feedback calls and online review generation.
  • Maintain the Customer Care Activity Log in Monday.com and support weekly reporting and performance scorecards.
  • Identify cross-selling, upselling, and repeat-business opportunities and refer them to the relevant teams.
  • Prioritize urgent matters, escalate issues appropriately, and ensure no customer enquiry is left unattended.


  • RequirementsProven experience in Customer Care, Customer Service, Call Centre, Customer Experience, or a similar coordination role.
  • Excellent spoken and written English with a professional telephone manner.
  • Strong organisational skills, attention to detail, and the ability to manage multiple priorities.
  • Proactive, accountable, and persistent, with excellent follow-up and problem-solving skills.
  • Confident handling customer complaints and difficult conversations.
  • Strong computer skills, including Google Workspace, particularly Google Sheets, and familiarity with CRM/workflow systems.
  • Commercial awareness and the ability to learn K4’s services and processes quickly.


  • Preferred ExperienceUAE experience in Customer Care, Call Centre, or Customer Experience.
  • Background in Interior Fit-Out, Interiors, Facilities Management, Maintenance, Property Management, Real Estate, or Hospitality.
  • Experience handling premium customers, VIP clients, or high-net-worth individuals.
  • Monday.com experience.
  • Arabic or additional language skills.
  • Immediate availability or a short notice period.

How To Apply:

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Responsibilities