About the job

We are looking for a friendly and customer-focused Customer Care Representative to support customers through calls, email, and chat while ensuring a positive service experience.

• Key ResponsibilitiesHandle customer queries through calls, email, or chat.
• Provide accurate information on products and services.
• Resolve basic customer issues and complaints.
• Record customer interactions and update customer details in the system.
• Follow up on pending customer requests when required.
• Escalate complex issues to the relevant team or supervisor.
• Maintain professional and courteous communication at all times.
• Meet basic customer service, quality, and response-time targets.

• RequirementsGraduate, Diploma, or Higher Secondary qualification.
• Freshers or candidates with up to 1 year of customer service experience can apply.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Customer-friendly and patient approach.
• Good listening and problem-solving skills.

SkillsCustomer Service, Customer Support, Customer Care, Call Handling, Email Support, Chat Support, Complaint Handling, Customer Experience, Communication, Problem Solving, Data Entry, MS Office, Customer Relationship Management, Query Resolution, Escalation Management, Call Centre, Contact Centre.

• Job TitlesCustomer Care Representative
• Customer Service Representative
• Customer Support Executive
• Customer Care Executive
• Customer Service Associate
• Call Centre Executive
• Customer Support Associate
• Contact Centre Executive