Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Integrated in the DACH Local Response Team located in Boeblingen office, the candidate will support Keysight customers / business partners through deep E2E process knowledge, excellent customer relationships , uncompromised integrity whilst Operational Excellence and contribution to Customer Success are key success factors.
In a small team of experts, the candidate will focus on Customer enquiry qualification and correct end-to-end customer support: timelines and quality will be key factor for Keysight and Customer success.
This position requires high energy and a good attitude/teamwork to drive effective problem resolution. Strong customer focus and flexibility to adapt to new processes and organizations changes, are also key success factors.
The candidate will be mainly responsible to manage customers located in Germany.
Experience in customer facing environment will be preferable.

Qualifications:

• At least 2 years of relevant experience at this level.
• Language requirements: Native German speaker with fluent English; proficiency in another European language is a plus.
• Requires previous experience in customer facing environment.
• Excellent Communication skills, verbal and written.
• Strong Customer Care attitude.
• Ability to work in a demanding multi-tasking environment.
• Planning and ability to escalate issues appropriately.
• Teamwork attitude in dynamic company.
• Able to take initiative when the situation demands

• Serve as the main point of contact for customers, sales representatives, service teams, and partners, handling pre-sales and post-sales inquiries via phone and email.
• Qualify customer inquiries to ensure they are directed to the appropriate team for resolution.
• Assess and assign sales leads to the relevant sales teams for further action.
• Apply established policies, procedures, and best practices to resolve customer issues effectively.
• Identify additional customer needs and escalate complex queries to the appropriate team when necessary.
• Maintain accurate records of all customer interactions and resolutions in the company system.
• Proactively gather customer feedback and identify potential business opportunities.
• Manage customer supplier registration and respond to questionnaire requests.
• Identify areas for process improvement and contribute to enhancing service efficiency.

Qualifications:

• At least 2 years of relevant experience at this level.
• Language requirements: Native German speaker with fluent English; proficiency in another European language is a plus.
• Requires previous experience in customer facing environment.
• Excellent Communication skills, verbal and written.
• Strong Customer Care attitude.
• Ability to work in a demanding multi-tasking environment.
• Planning and ability to escalate issues appropriately.
• Teamwork attitude in dynamic company.
• Able to take initiative when the situation demands.

Careers Privacy Statement
*Keysight is an Equal Opportunity Employer.