About Us

Hexagon is a leading provider of digital reality solutions, employing more than 24,000 people in 50 countries. You will become part of a strong, experienced, inspiring, and motivated team of experts shaping the future of Hexagon. In our highly innovative and diverse environment, you can utilize and further develop your skills.

Flexible work arrangements allow you to ideally combine your professional and private interests.

This appeals to you

• Order acceptance and customer consultation in service cases
• Scheduling and planning of service customer orders in-house
• Calculation and preparation of cost estimates including obtaining approval from the customer.
• Warranty processing and handling of warranty claims
• Coordination with customers regarding device lead times (in-house)
• Cooperation with the rental department for the provision of rental or loan instruments
• Monitoring of open service requests, deliveries, orders, etc.
• In-house billing and invoicing of service orders
• Customer master data maintenance
• Administrative maintenance of the equipment
• Administrative spare parts management of the service warehouses
• Creation of shipping documents for parcel service providers

That's what makes you who you are

• Operational experience in customer service
• Confident and proactive interaction with customers and colleagues
• Strong solution orientation and appropriate assertiveness
• High level of commitment, flexibility and resilience
• Independent, structured and customer-oriented work style
• Organizational skills and meticulous work
• Successfully completed commercial training
• Several years of professional experience are an advantage.
• Excellent German, both spoken and written.
• Good English skills, both spoken and written.
• Good computer skills (MS Office)
• SAP is advantageous
• Salesforce is advantageous
• Reliability and structured work methods
• Flexibility to work hybrid three days a week in the office in Garching

What to expect

• Flexible working hours
• 30 days of vacation, plus Christmas and New Year's Eve off.
• Hybrid working model
• Employee parking
• Short decision-making processes in our company are part of a successful group.
• Bonus system and supplementary pension fund contributions
• Various employee discounts (health, car, shops, entertainment and much more)
• Employee events (summer party, New Year's reception, etc.)
• Monthly tax-free benefit in kind for diverse uses, including Urban Sports Club membership.
• Special payments for special personal and business events
• Informal culture and a flat hierarchy
• A warm and international corporate culture based on respect and cooperation

Here you can find more information about us as an employer.

Leica Geosystems GmbH Sales

Parkring 3

85748 Garching near Munich

Germany