Customer Service Coordinator at Meadow Mushrooms

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Service, Sales Support, Product Allocation, Logistics, Documentation, Transport Arrangement, Attention To Detail, Computer Systems, EDI Software, Communication Skills, Adaptability, Prioritization, Deadline Management

Industry

Food and Beverage Manufacturing

Description

About Meadow Mushrooms Meadow Mushrooms is one of New Zealand’s great entrepreneurial stories. Founded in 1970, this family-owned business has grown into the country’s leading mushroom producer, delivering around 9 million mushrooms every week. Today, we’re recognised as a leader in fresh produce nationally and within the global mushroom industry. The Opportunity We’re looking for an energetic, detail driven Customer Services Coordinator to join our busy Sales Support function. Working closely with Sales, Operations, and Transport, you’ll play a vital part in receiving and processing customer orders, allocating‑ product, and ensuring deliveries run smoothly. You’ll thrive in a fast p‑aced environment where accuracy and responsiveness are key especially given the perishable nature of our product. The role offers the opportunity and flexibility for working additional shifts to cover the planned and unplanned absences of other members of the Team. Permanent, Part Time (15 hours) salaried position Friday - Sunday Friday and Sunday: 7.30am – 11.30am Saturday: 7.30am – 2.30pm Based in Hornby, Christchurch Key Responsibilities Order Processing Receive and accurately process daily customer orders in our EDI and sales systems Liaise with Sales and Operations to confirm product allocations Communicate with customers to confirm orders and delivery details Logistics & Documentation Arrange transport and prepare required documentation for dispatch Work closely with the Operations team to ensure orders are packed to meet deadlines Support the team to maintain consistent supply of the freshest product possible Customer Communication Provide timely, professional customer service Ensure customers receive clear updates regarding orders, changes, or delivery timing What You’ll Bring Strong attention to detail and confidence working with computer systems (experience with EDI software is an advantage) Excellent communication skills with a friendly, professional approach The ability to stay calm under pressure and adapt quickly to changing circumstances A proactive, positive attitude and willingness to learn The ability to prioritise tasks and meet tight deadlines in a fast‑moving environment Experience in customer service, sales support, or operational administration is beneficial Why You’ll Love Working With Us You’ll be joining a supportive, friendly team who take pride in delivering the very best product to customers every day. This role offers the chance to be part of an operation where your accuracy and responsiveness make a real impact. Join a team who are: Creators who lead the way Specialists bringing their best every day A community that’s in it together Keen to Grow With Us? If this opportunity sounds like, apply now, or contact Caitlin Bardell on 027 222 8817 for a confidential conversation. You will be need to meet residency requirements by holding New Zealand Citizenship or a Resident Visa. This role would not suit someone looking for short term employment. *Short listed applicants will be required to undertake a pre-employment health assessment and drug test.

Responsibilities

The Customer Service Coordinator will be responsible for accurately receiving and processing daily customer orders using EDI and sales systems, liaising with Sales and Operations on product allocation. Key duties also involve arranging transport, preparing dispatch documentation, and providing timely, professional customer service updates.