At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Requires minimum of 6 years of relevant experience
• Proven experience in customer service, ideally within a healthcare or technical service environment.
• Strong communication skills with a customer-first mindset.
• High attention to detail and strong analytical capabilities.
• Excellent time management, planning, and organisational skills.
• Ability to work proactively and independently in a fast-paced environment.
• Strong team collaboration and interpersonal skills.
• Experience with Salesforce preferred
• Experience with SAP or similar ERP systems preferred (training provided).

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Act as the primary contact for all service-related customer communications, delivering a responsive and empathetic experience.
• Provide comprehensive administrative support including invoicing, reporting, and documentation management.
• Coordinate and manage Preventative Maintenance Scheduling to ensure timely service delivery.
• Follow up on outstanding service quotes and liaise with customers to facilitate approvals.
• Support the management of the equipment loan pool, including tracking and follow-up of outstanding loans.