Customer Service CoOrdinator

at  Millbrook Healthcare Group Ltd

Job Advert
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.
We have an exciting opportunity for a Customer Service Coordinator to join the team within our Bedford Technology Enabled Care (TEC) Service Centre based in Toddington. This is an excellent opportunity where you’ll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.

ABOUT THE ROLE:

• Assist and manage incoming calls and answering any customer queries
• Coordinating equipment orders to be delivered, installed and collected
• Order analysis by checking, identifying and reporting any errors made via online orders
• Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
• General administration that supports daily activities and duties
• You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
• Working with people experiencing different vulnerabilities.

THIS ROLE INVOLVES WORKING IN A REGULATED ACTIVITY AND MAY BE SUBJECT TO A DBS DISCLOSURE.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community