CUSTOMER SERVICE COORDINATOR

Full-Time | Montréal / Saint-Laurent, QC
Salary: $65,000 – $75,000 per year (based on experience)
Industry: Golf / Sporting Goods
MKRAK is a fast-growing company in the golf industry, and we’re looking for a proactive, team-oriented Customer Service Representative with a “can-do” attitude to join our team in Saint-Laurent. If you’re highly organized, detail-driven, and passionate about delivering great customer experiences, this is your chance to grow with us.

QUALIFICATIONS:

• Experience in customer service, order coordination, logistics, or sales support preferred
• Strong communication and problem-solving skills
• A positive, can-do attitude and strong team player
• Excellent attention to detail and ability to multitask
• Familiarity with Microsoft Dynamics 365 Business Central is an asset
• Comfortable in a fast-paced, dynamic environment
• Bilingual (English and French) is an asset
• Interest in golf or experience in the golf industry is a plus

• Respond to customer inquiries via phone and email in a friendly and professional manner
• Process and coordinate customer orders accurately and efficiently
• Provide timely updates on order status, shipping, and lead times
• Work closely with MKRAK sales representatives to support account management
• Manage the artwork approval process between customers and suppliers
• Coordinate with shipping and receiving to ensure smooth arrival and departure of shipments
• Track shipments and proactively communicate any updates or delays
• Troubleshoot and resolve issues while maintaining a positive customer experience
• Keep accurate records of orders, artwork approvals, and all communication