Customer Service Coordinator

at  Nationwide Specialist Services

THIS IS THE JOB FOR YOU….

• Looking for a new challenge with clear career progression?
• Fancy working in a great friendly work environment?
• Keen to bring new ideas to the table and see those ideas brought to life?

YOUR RESPONSIBILITIES

• Proactively monitor our internal proof of delivery system to keep up to date
• Deliver excellent customer service by responding to client queries in a timely and professional manner
• Liaise effectively with both NSS Regional/Area Managers and external clients to book in cleans
• Interact with different client systems to raise permits or sign of works complete
• Request purchase orders from clients prior to cleans taking place and log correctly on our internal system
• Produce internal and external MI reports on contracts
• Carry out post clean courtesy calls and collate feedback

Requirements of the role

• Proficient with Microsoft packages specifically Excel, Outlook, PowerPoint and Word
• Passionate about delivering customer service
• Able to work well both independently and as part of a team
• Good communication skills
• High attention to detai