Customer Service Coordinator at Nomagic
Dortmund, Nordrhein-Westfalen, Germany -
Full Time


Start Date

Immediate

Expiry Date

01 Jun, 25

Salary

0.0

Posted On

01 Mar, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Instructions, It, Communication Skills

Industry

Information Technology/IT

Description

Do you get excited when you work closely with innovative technology such as AI and robots?Would you like to learn about logistics operations?Are you ready to discover the new exciting world of smart robots?If your answers are mostly yes, then you should keep reading. At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics.We’re now looking for a Robotic Operations Coordinator, who will coordinate operations at our customers’ site in Europe and represent our team onsite.

WHAT SKILLS WE’D LIKE YOU TO HAVE:

  • Excellent communication skills in English and German, spoken and written
  • Technical or logistics background
  • Customer satisfaction mindset
  • Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions
  • Ability to handle simple hardware and software tasks
  • Energy and hands-on attitude! Strive to get things done and find solutions whatever it takes
    Job Type: Full-time
    Pay: 4.000,00€ - 5.000,00€ per month

Application Question(s):

  • When are you available to start?

Language:

  • German (Required)

Willingness to travel:

  • 25% (Required)

Work Location: On the roa

Responsibilities
  • Coordinate support between our client and our teams in Poland, France and Germany
  • Assist customers with issue resolution in a timely manner
  • Create documentation and train local teams on how to handle robot operations and maintenance
  • Deploy improvements to Nomagic software and hardware following instructions from our engineering team
  • Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
  • Suggest improvements on processes, maintenance, operations according to new learnings and errors
  • Represent remote team in meetings and other communication
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