Customer Service Coordinator at Oklahoma Chiller

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

30.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Critical Thinking, Interpersonal Skills, Communication, Scheduling, Dispatch, Customer Service, Contract Coordination

Industry

Facilities Services

Description

ENTRY-LEVEL CUSTOMER SERVICE COORDINATOR WHY JOIN OUR TEAM: Are you looking for a career? Does a locally owned business that values Trust, Loyalty, Courage, Humility, and Excellence reflect your ideal work environment? Would you be inspired in a company whose vision is to grow indefinitely to create opportunities for their employees and impact thousands of lives? Does a mission to transform lives by inspiring and empowering employees to become all they were created to be sound like a calling of yours? If so, Oklahoma Chiller may be a perfect fit for you. SCOPE OF POSITION: The Customer Service Coordinator plays a vital role in the daily operations of the company. This team-oriented professional will be responsible for seamless communication between our customers, vendors, subcontractors, and employees. The role focuses on external customer experience, scheduling, dispatch, and contract coordination to ensure efficient operations and a high level of service. This position manages maintenance contracts, incoming calls, parts ordering, and scheduling critical functions that keep our business progressing. The Customer Service Coordinator position serves as a gateway for career advancement and promotions, offering opportunities that align with the attributes and drive you bring to our company. CORE RESPONSIBILITIES: Customer Scheduling ·Manage maintenance contracts and schedule all jobs with customers and subcontractors. ·Respond promptly to service calls, providing updates on earliest availability. ·Audit maintenance contracts to ensure compliance with services agreed upon. ·Schedule all work orders at least two weeks in advance whenever possible. Technician Dispatch & Support ·Dispatch service tickets and required information to technicians in advance of appointments. ·Perform daily 3 PM check-ins with field technicians to confirm work progress and readiness for the next day. Subcontractor Coordination ·Schedule subcontractors as needed and ensure compliance with customer contract terms. Customer Communication ·Serve as the primary point of contact for scheduling updates, changes, and confirmations. ·Uphold communication standards that reflect Oklahoma Chiller’s commitment to transparency, reliability, and exceptional service. THE EXPERIENCE YOU WILL BRING: · Strong attention to detail, follow-through, and the ability to prioritize and complete work activities efficiently. · Ability to navigate through stressful situations with critical thinking and patience. · Excellent interpersonal skills and the ability to communicate effectively across all levels of the organization. WHAT WILL PUT YOU AHEAD: · Bachelor's degree in communications or a related area preferred. · Experience in dispatch, scheduling, or service coordination in a customer-focused environment. $22-$30/hr + OT (Based on experience) Comprehensive Health Insurance (100% for Employee, 50% for Dependents) Dental | Vision | Life Insurance | ST & LT Disability 3% Profit Sharing Bonus 4% 401(k) match 96 Hours PTO 10 Paid Holidays + Many more great benefits!

Responsibilities

The Customer Service Coordinator manages customer scheduling, technician dispatch, and subcontractor coordination to ensure efficient operations. This role serves as the primary point of contact for customer communication and updates.