Customer Service Coordinator – Order Fulfillment at Sika AG

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, SAP, Communication Skills, Interpersonal Skills, Negotiation Skills, Presentation Skills, Microsoft Office, Problem Solving, Quality Management, Environmental Health, Stock Management, Delivery Scheduling, Complaint Resolution, Time Management, Team Collaboration

Industry

Chemical Manufacturing

Description

Company Description Sika is like a global SME, with subsidiaries in more than 100 countries, and working with Sika can open up many opportunities for you - such as training and development, the possibility to work in different countries, the chance to collaborate with people from all over the world, and the experience of working with market leading products and solutions. Job Description Prime Objective: A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Process orders received and delivered on time as required. In addition, they deal with order processing and help resolve any customer complaints. Key Tasks: Attend all queries by phone and email and forward to respective KAM/TMM if required. Input sales orders received (LPO) to SAP for Sika UAE customers. Schedule and follow up with customers for delivery. Check stock availability and allocations per quotation / order / project. Send delivery schedule to logistics (quantity, location, contact). Maintain minimal order list as all orders received need to be delivered. Have an understanding how to manage daily routine and situations outside the box. To undertake any additional responsibilities or duties assigned by line manager commensurate within the position. QA/QC: Ensure compliance with the company’s Quality Management and Environmental Health & Safety Management Systems. . Qualifications Graduate in Business Management or Equivalent Excellent interpersonal and communication skills – English (Spoken & Written) Arabic is an advantage Computer literate – proficient in Microsoft Office – proficient in SAP is an advantage - willing to upgrade skills. 3 years related experience Excellent negotiation and presentation skills. Additional Information We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations. Global Contract type: Permanent Region: EMEA Area: Middle East Global Department: Sales

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Responsibilities

The Customer Service Coordinator is responsible for interacting with customers to address inquiries and process orders. They also handle order processing and resolve customer complaints.