About the job

Customer Service Coordinator, Dublin

Are you a skilled coordinator who thrives on being the vital link between customers and technical teams? If you excel at managing busy schedules to ensure a seamless service, this could be the role for you.

Our client is looking for a Customer Service Coordinator to join their Dublin team. This is a great chance to grow your career in a supportive company where your work has a real impact.

As a Customer Service Coordinator, you will be the vital link between customers and service technicians. You will manage incoming calls and coordinate schedules to ensure a seamless service. Your role is central to customer satisfaction and the operational efficiency of the business.

Key Responsibilities:

• Manage a high volume of incoming customer calls
• Schedule planned maintenance and coordinate engineer workloads
• Build strong, trusted relationships with customers
• Collaborate with internal Service, Sales and Operations teams
• Process invoices accurately and within agreed limits
• Generate reports on completed work orders
• Provide support for the regional service desk

Who They’re Looking For:

• Proven experience in a customer care or service support role
• Excellent communication and interpersonal skills
• Ability to process invoices and purchase orders
• Strong analytical and problem-solving abilities
• Proficient in using MS Office and customer service software
• Able to work independently with minimal supervision
• Knowledge of the manufacturing industry is an advantage

Benefits:

• Structured induction and ongoing development
• Private Medical Insurance & Dental Plan
• Enhanced pension
• 25 days holiday plus bank holidays
• Option to purchase additional holiday.
• Death in service benefit.
• Comprehensive training and support programme
• Fantastic career progression opportunities.

If you’re great with customers, organised by nature, and enjoy being at the heart of a busy service team, this could be your next move. Apply today to find out more.

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