Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Coordinator at Penske

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

28.5

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Mechanical maintenance, Workforce planning, Service scheduling, Diagnostic programs, Vendor management, Billing coordination, Shop productivity, Safety compliance, DOT regulations, OSHA compliance, Preventative maintenance, Parts management, Technical communication

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Position Summary: A Penske Customer Service Coordinator at our Spokane branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. • Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business. • Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

Responsibilities

The Customer Service Coordinator manages the shop work plan by scheduling preventative maintenance, coordinating repairs, and ensuring parts availability. They also act as the primary point of contact for customers regarding service updates, billing, and issue resolution.